Friday, May 11, 2012

User Experience: Testing Low- & Mid-Fidelity Prototypes

The following is a link to the LibScout paper prototype being used in a usability test: http://www.youtube.com/watch?v=xB75NgojWVM&feature=youtu.be.


The following are several screenshots of the medium-fidelity LibScout prototype in operation:



This is the homepage of the LibScout application. There are two options the user can select from this screen: Reserve and Preferences.



This is the Reserve screen of the LibScout application. From this screen, the user can find a table to reserve in the library, view his favorite tables, go to the Help screen, and go back.


   

This is the Second Floor screen of the LibScout application. From this screen, the user can select a table they would like to reserve on the second floor, or select another floor. The user can also go to the Help screen or go back.



This is the First Floor screen of the LibScout application. From this screen, the user can select a table they would like to reserve on the first floor, or select another floor. The user can also go to the Help screen or go back.




This is the Time Screen of the LibScout application. The User can select the time for his reservation on this screen, and press “Submit” to submit the times. The user can also go to the Help screen and go back.



This is the Your Reservation screen of the LibScout application. The User can view the reservation he just made, tap “OK” to return to the homepage, tap “Share!” to share his reservation with friends, go to the Help page, and go back.



This is the Preferences Screen of the LibScout application. The User can change the sound and language settings, go to the Help page, and go back.



This is the Sound Screen of the LibScout application. The User can turn the sound on or off, go to the Help screen, and go back.

            

This is the Language Screen of the LibScout application. The User can change the language of the application, go to the Help screen, and go back.



We obtained important information regarding the LibScout application prototype through the paper prototype usability test and the five usability tests we conducted with the medium-fidelity prototype. In general, the five users were able to work quickly and efficiently with the prototype. They all seemed to know how to navigate between the screens, for the most part. All five participants indicated that they enjoyed using the prototype to complete the task list.

The following are some issues regarding the LibScout prototype:

  • Four out of the five users had difficulty viewing their reservations during the usability test. These four users went to “Preferences” from the home screen rather than “Reserve” to view their reservations. Upon realizing that they had to tap “Reserve” to view their reservations, the users indicated that this was not intuitive and that it confused them. One of the users suggested that more options or buttons should be on the home screen. This would make it easier to know where to tap to get to certain screens, including the “Your Reservations” screen.
  • Three out of the five users suggested that there should be an option to go to the home screen from every other screen. This is a very good piece of advice. In several cases, participants wanted to go back to the home screen but had to keep pressing the “Back” button to do so.
  • Two out of the five users suggested that the “Back” button should be located on the top left corner of every screen, rather than clumped with the other buttons. They indicated that this would make the application more consistent with other applications and web browsers.  They also suggested that rather than the word “back” the button should be shaped like a left-facing arrow, much the way it is on other Internet browsers. These pieces of advice will be taken into consideration upon future prototype development.


Our users had very interesting thoughts on extra features that might be useful or cool to have on the application, but that might not necessarily be feasibly integrated into the system.  Examples of these included an optional account creation that would allow you to display a user name on the table that you reserve so that you would be able to find your friends when you sat at the library, and an inclusion of campus center in the application as well.  They also suggested that the UI be “prettier”, which is to be expected from a prototype.  In all, the users found this application to be useful and intuitive, and we are excited about the improvements and suggestions that our users have provided us with.

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